API documentation
Support
How to reach us and what you can expect, on one page. This page repeats only the commitments that are already published elsewhere in this documentation. It adds none.
How to reach us
- In the dashboard, use Report an issue in the sidebar. The note reaches the team with the page attached, and every report is stored on our side before it is delivered, so none is lost.
- For everything else write to contact@stonewake.ai, in English or in German.
- Your workspace has a named contact from onboarding. Account changes such as a password reset, a new user or the removal of a leaver go through that person.
- A suspected vulnerability, or anything that looks like an incident affecting your workspace, goes to the same address with "Security" in the subject. The Security disclosure page has the scope and the safe harbour.
What you can expect
- We reply to an issue report the same day, as stated under Enterprise onboarding.
- A security report is acknowledged within three business days, followed by a first assessment with an indicative fix path, as stated under Security disclosure.
- Never put live keys, credentials or workspace data into a message to us. The host, the path, the time of the request and the error code from the response are enough for us to find it. The codes are listed under Errors and rate limits.
What we do not publish
- There is no published service level agreement. What applies to your institution is what your contract says, and this page does not stand in for it.
- There is no public status page today.
- There is no telephone hotline.
See also the Changelog and the Security overview.